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From News Desk

Synology has introduces AI Advisor, an intelligent assistant designed to simplify information discovery. By delivering localised technical guidance directly on Synology’s website, the AI Advisor ensures reliable insights while significantly reducing resolution time for users worldwide.

“AI Advisor integrates over a decade of Synology’s AI expertise,” said Steven Liang, Manager of the Generative AI Application Group at Synology. “With an agent-as-tool design, dynamic knowledge injection, context optimisation and a continuous evaluation pipeline, AI Advisor delivers accurate, high-quality responses and continuously refines itself. These innovations will extend across Synology product lineup, advancing our vision of secure, intuitive solutions.”

Prioritising customer privacy, the AI Advisor uses a self-hosted LLM that operates entirely independent of third-party AI providers, ensuring no context is shared externally. Moving toward complete data sovereignty, the service will transition to a dedicated Synology infrastructure later in 2026, guaranteeing 100% data residency and keeping all user interactions within a secure, sovereign ecosystem.

AI Advisor integrates with Synology’s NAS Selector and NVR Selector tools. Users are guided through preliminary sizing and product recommendation workflows tailored to their deployment needs, enabling faster and more informed early-stage purchasing decisions. By understanding the intent and context of each query, the Advisor further streamlines the journey by directing users to relevant support articles, downloads, or configuration guides to ensure a fast transition from question to solution.